SynQ Release Notes

This page describes known issues in version 2.7 of the SynQ add-in, and provides troubleshooting information.

For a list of enhancements and problems fixed in this release, click here.

Known Issues

  • Installing the SynQ add-in will either disable all your Microsoft Outlook rules (message filters) or render some of them inoperable.
    Workaround:
    1. Uninstall your current version of SynQ.
    2. Export your Microsoft Outlook rules.
    3. Reinstall SynQ.
    4. In Outlook, delete all your rules.
    5. Import your saved rules to Outlook
    Note: Refer to the Outlook online help for instructions on exporting and importing rules. (43129, 40938)
  • You cannot successfully install the SynQ add-in on a computer running the 64-bit version of Microsoft Windows XP Professional Edition. (42911)
  • The Mirapoint server and the WebCal client support dates between midnight January 1, 1970 and December 31, 2035 only. However, Microsoft Outlook does not have this restriction. If you try to synchronize events whose dates are out of this range, the calendar server will ignore them and you will encounter an error notifying you that the event time is not supported by the server. Also, please be aware that importing a calendar file that includes an event with an out-of-range date is likely to cause problems with your WebCal calendar.
    Workaround: Do not enter calendar events whose dates are not within the range of midnight January 1, 1970 and December 31, 2035. (41468)

  • If you install SynQ 2.7 on a computer running the Microsoft Windows Vista operating system, you might encounter the following dialog boxes. The information below instructs you on what to do if these particular dialog boxes display:
    • You might encounter a dialog box informing you that an unidentified program wants to access your computer:

      To ensure the successful installation of SynQ 2.7, click the Allow option.

    • You might encounter a dialog box informing you that this program might not have installed correctly:

      To ensure the successful installation of SynQ 2.7, click the This program installed correctly option.
    (41658)
  • There is a known problem regarding the installation of SynQ 2.7 and certain Microsoft Outlook-compatible plugins and PDAs (personal digital assistants). Important: Before installing SynQ 2.7, you must review the information at http://synqinfo.com/plugins regarding this problem and follow the instructions provided.

  • In the Mirapoint-Outlook environment, you can visually drag a private event in a delegator's calendar to a different time slot or drag an event border to modify the time; however, the changes will not be saved. After making the modification and clicking anywhere within the calendar, the following dialog box will appear:



    Click No in the dialog box. (If you click Yes, a copy of the private event will be saved locally and appear in your calendar. You will be able to modify this copy; but, any changes you make will not be saved to the calendar server. To prevent possible confusion, click No in this dialog box.) Regardless of whether you click No or Yes, the modifications you attempted to make to the delegator's private event will not be saved. Only the delegator can modify or delete his/her private events. To visually restore the private event to its original state, refresh the Outlook display (which you can do by clicking the Mail tab and then clicking the Calendar tab again).

  • Because of a known problem with Microsoft Outlook, you will be able to visually move an event within a delegator's calendar despite the delegator denying you write access. The problem manifests itself in the following scenario:
    1. Delegator has previously given you permission to add or modify events in his/her calendar.
    2. Within WebCal, delegator changes your access permissions so that you can no longer add or modify events.
    3. Within delegator's calendar, you drag an event to a new time.
      Although it appears as if you modified a read-only event, your modification is not actually saved to the server. If you switch to another Outlook view (e.g., by clicking the Mail tab), the following dialog box displays:

  • If you add a new Microsoft Outlook user profile, the find-user and free-busy lookup functionality in SynQ will not work.
    Workaround: After you add a user profile, reinstall and configure SynQ for that profile.
  • Events set up in Outlook might display in your Calendar with a time zone tag that doesn’t match the time zone you’ve configured for Microsoft Windows and WebCal. For example, the event might display in Calendar with the text "4:00 pm Fri, Apr 29 in time zone America|Los Angeles," even though you configured Windows and WebCal with the America | Tijuana time zone setting. The reason for this discrepancy is that the calendar server was configured with a different time zone description. While the time zone description in Windows is "Pacific Time (US and Canada) ; Tijuana", the same time zone is described as "America/Los Angeles" on the calendar server. (The calendar server has many more mapping choices available than Windows for the same time zone.) (23439)
  • To use the free/busy lookup feature with Outlook 2000, the Web Publishing Wizard patch from Microsoft must be installed on the user's PC.
    Note: Although this patch is listed as applying to Windows 95 and Windows NT 4.0, it can be used on Windows 2000. (21382)

For a list of additional known issues, see Known Problems.

Troubleshooting

If you get an error message saying that your server's XML version is out of date for the version of SynQ you are using, your system administrator must upgrade the server to the correct XML version.
The XML version is shown within the <interface> element. Generally, this error message only displays in a multi-server/PC environment where software versions installed on various components might be inconsistent. (25103)

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